Request Password Reset/Unlock Account

Your initial password is your birthdate (MMDDYY - for example, for January 21, 1993, enter 012193).

Use the button below to request a password reset email. A link to the password reset tool will be sent to your email address on record.

If you don't receive an email, your email address may be incorrect. Please contact the Education Assistance Program Hotline at 1-800-850-5181 to speak with a Customer Service Representative (CSR). The CSR will update your personal your email address and resend the link. Once you receive the password reset email, return to this page to follow the password reset process.

Please be advised that Internet traffic, spam blockers, and firewall settings on personal computers or filters on company email systems may delay the receipt of your email.

Once logged in, always check your account profile page to ensure the most up-to-date email address is listed.

As a security precaution, the password reset link will be temporary and will expire in 24 hours. If your password reset request expires, the password reset process will need to be repeated.